Retain your customers
What experiences are your customers taking away each time they visit your store? Are your customers returning to your store again and again? The communication tools available through Alert Technologies can help improve your customer retention rate and therefore increase profits. Our goal is to increase brand loyalty, your customer's perceived value of your brand, and your customer service capabilities.
Why? The effort that goes into obtaining a new customer can cost five times more than improving customer retention. However, an average company will lose 10% of their customers each year. If they could increase customer retention by 2% that would give them the same effect as cutting costs by 10%.
Brand loyalty
Customers factor brands into every purchase.
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High perceived value
The stronger the brand, meaning the clearer the position it occupies in their minds, the more value it has and the more likely they are to choose it - again and again.
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Positive customer service experience
For the apparel retailer customer service is as integral to their brand identity as store lighting, clean windows, and vacuumed floors.
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Higher customer retention
Fitting room connections = Improved customer retention
Why lose a customer over something as simple as servicing them in the fitting room?
Customer Service is about connecting with your customers. In the brick and mortar retail environment the customer on the sales floor is available for direct connection with associates. What about the fitting rooms? Connecting with your customers in the fitting room is the most profitable connection you can make and encourages customer loyalty year after year.
Read about Alert Technologies Fitting Room Solution for improved Customer Retention.