Hold the key to service.
Managing a fitting room, especially when it’s busy, is incredibly stressful – holidays, weekends and sales events are enough to send you over the edge. All you’re trying to do is get through the shift and stop the manager from breathing down your neck.
You know you’re supposed to be knocking on doors regularly and offering assistance when needed, but most of the time all you receive are glaring eyes. When you go back later, you realize the customer left 10 minutes ago, and there is a line of four women shooting you dirty looks.
But you’re a sales associate, not a mind-reader, right? How are you supposed to be in all the right places at all the right times? It’s a huge challenge.
It’s a perfect fit.
But it doesn’t have to be. Victoria’s Secret, American Eagle and Gap have all made their associates’ lives a little easier, and it’s time your company followed their lead. They have implemented customer service systems designed to keep fitting rooms under control, and they have Alert Technologies to thank.
Some stores use Smart Switches, whereby customers enter the fitting room, and a button on the door is lit, indicating occupancy. Then, when and if they need help, they press a button inside which prompts the lit button to flash and also notify you via headset or pager that assistance is required. It’s incredibly simple, and it keeps your customers happy and keeps you from ripping your hair out.
Plus, since you’ll know when they need you, you can spend time helping other people or folding clothes, making your job much easier.
So the next time you get the fitting room shift and you feel completely overwhelmed, tell your manager about Alert.
Let us turn you on.